New Client Information

Schedule Your First Appointment

When you call to schedule your first appointment, our administrative staff will conduct a brief phone assessment and connect you with the counselor on staff that is best suited to meet your needs. Our administrative staff is knowledgeable in the specialities of each counselor. You can be confident that they will be able to help you set up your initial appointment. If we cannot accommodate your needs, we can make a referral to an outside counselor who we feel would provide you with the best care for your situation.

All new clients are asked to contact the office directly to set up an initial appointment by calling (217) 698-7150 and dialing zero (0).

Your phone call is completely confidential and will be answered directly or returned within 24 hours if a voicemail is left after hours.

Preparing for Your First Appointment

• If you have access to a printer, please download and print the appropriate forms and bring with you to your appointment.

• We ask that you arrive 15 minutes early for your appointment.

• Please bring your Driver’s License and insurance card OR income verification information to your appointment.

• We will also collect the payment for your session at the time of the appointment. We accept cash, check, credit/debit, Flexible Spending, and Healthcare Savings Account cards.

• If you are applying to use the sliding scale, please download and print the application to find out if you qualify and how to apply. Only prior-authorized individuals will be granted sliding scale rates.